860-523-3800
Hebrew Senior Care

Patient Concerns

Hebrew Senior Care is committed to providing the highest level of customer service to ensure patient satisfaction.  We want to make your loved one’s stay is a positive experience and welcome the opportunity to help solve any concerns you or your loved one may experience within the parameters of State and Federal regulations.

 
Complaints/grievances or problems should be brought to the attention of the Director of the particular service line where you are experiencing the problem.  All Hebrew Senior Care leaders are empowered to resolve customer care issues and work to ensure your concerns are addressed.  Should you need additional assistance, please contact the interim President/CEO of Hebrew Senior Care, Gary Jones at gjones@hebrewseniorcare.org.  
 
Who Should I Contact If I Have a Problem?
Hebrew Senior Care                               
Gary Jones, Interim President and CEO
 
The Hospital at Hebrew Senior Care       
Doreen Beattie, Vice President of Nursing and Hospital Administrator.  .
 
Senior Day Center                                   
 
Connecticut Geriatric Specialty Group     
Starr Floyd, CGSG Office Manager
 
Dementia Care                                         
Heather Dobbert, Director 
 
Assisted Living Services Agency              
Janice Gibson, Director 
 
Hoffman SummerWood                            
Joan Carney, Executive Director
 
If the concern and/or issue is not resolved to your satisfaction please contact Gary Jones, Interim President and CEO.  We will continue to work until you are satisfied.   
________________________________________
Patients may file a complaint with the state survey and certification agency concerning abuse, neglect, misappropriation of property in the facility, and non-compliance with the advance directives requirements by contacting:
CT Department of Public Health       
State Licensure Office                                 
Survey and Certification Unit                        
410 Capitol Ave. PO Box 340308                
Hartford, CT 06134                                    
860.509.7400 

 

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